Terms of delivery

Jewelry Chichkhane makes shipments from Monday to Saturday except holidays. All orders are processed the business day of receipt of your order.

  • Delivery methods

Jewelry Chichkhane offers you three methods of delivery, the first via an ARAMEX carrier company that makes the delivery home, the second via the Tunisian Post with a shipment of Rapid Poste parcels, and in some cases we deliver via our delivery. For shipments outside Tunisia, we ship via a DHL Express parcel.

  • Delivery costs

Delivery costs are calculated automatically when ordering and are presented before making your purchase. We offer free shipping * under the following conditions: * Free shipping for orders whose destination country is Tunisia and whose total amount exceeds 300 Tunisian Dinars. Whenever possible, we offer you the safest and fastest shipping methods, even if it means a higher cost of shipping.

  • Delivery time

We ship packages from the first business day after receipt of your order. If you order before midnight Monday to Saturday, we will process your order and ship your parcel during the day. You receive your parcel in 24 hours from its dispatch. Note that any shipping outside Tunisia is estimated at 3 to 7 days. (Depending on the destination country)

  •  Damage suffered during the expedition

Jewelry Chichkhane is responsible for your order until it is delivered to you new and in perfect conditions of operation. Read the sections below on "article lost during transport" for more information on what to do in such situations.

  • Item lost during shipping

If your order has not arrived after 3 business days, from the date of shipment, simply contact us and we will take care of the rest.